Frequently Asked Questions

Our AI monitors every call and text in real-time, automatically blocking communications that lack proper consent, detecting opt-outs in any phrasing (not just 'STOP'), scrubbing DNC lists daily, validating phone numbers for reassignment, and flagging honeypot traps. Violations are stopped before they happen — preventing the lawsuits that cost companies millions.

Our NLP-powered AI recognizes opt-outs in any form — 'leave me alone', 'don't text', 'stop messaging' — and instantly blocks all future communications. Unlike legacy systems that only catch exact 'STOP' keywords, we prevent the Pizza Hut scenario where clear opt-out language was missed and triggered a class action lawsuit.

Yes. We maintain a proprietary database of known honeypot numbers from services like Nomorobo and YouMail, plus serial litigators' numbers. Before any campaign launches, we flag suspicious number blocks — preventing disasters like Synchrony Bank's 2,368 calls to trap lines that could have cost over $1.1 million in damages.

We validate every phone number against reassigned number databases before dialing. If a number has been disconnected or reassigned since consent was obtained, we flag it. This prevents the American Express situation: calling wrong numbers repeatedly, leading to $2.2 million in legal fees for discovery alone.

Our platform auto-updates for federal TCPA, FCC rules, and all 15+ state mini-TCPAs. When Texas expands TCPA to text messages or Connecticut changes calling hours, our system implements the new rules immediately — protecting you across all 50 states without manual configuration.

Consentra enforces stricter requirements for AI-generated and prerecorded calls, requiring verified prior express written consent and proper disclosures. The FCC fined one company $6 million for AI robocalls — our platform ensures you never face that exposure.

Every call, text, consent, and opt-out is logged with timestamps, IP addresses, and proof of compliance. If challenged, you can instantly produce the ironclad documentation that helped Spark Energy defeat a TCPA class action — turning potential tens of millions in liability into zero.

We log: consent forms with date/time/IP, DNC scrub results, opt-out requests with exact phrasing, call/text metadata, honeypot flags, reassigned number checks, and all compliance rule applications. Every action is timestamped and immutable — providing litigation-ready proof if you're ever challenged.

Most businesses are fully protected within 1-2 weeks. We integrate with your existing dialer, CRM, or texting platform via API. Our team handles setup, trains your staff, and ensures every campaign runs through our compliance engine before launching.

Yes. We centralize compliance across all your vendors, preventing the YouFit/Vonage scenario where a vendor's opt-out integration failed and thousands of texts went to people who opted out. With Consentra, all vendors must go through the same compliance checks — eliminating vicarious liability.